BMHS
D-U-N-S Number 828719521
Blue Moon Health Source
Take care of yourself Everyday! Not just once in a Blue Moon.

Toll Free:  877.309.8383     Mon-Fri 9-5 EST      
 

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Frequently asked questions

Q. I'm not a PayPal member, can I still buy from you?

A. Yes, you do not need to be a PayPal member to enter the shopping cart. On the first page of the shopping cart you can either enter your PayPal ID on the right side of the page or click on not a PayPal member on the left side.

Q. How much does it cost to ship my order?

A. If you enter what you want into the shopping cart and then enter your zip code in the box provided or click on the text (shipping outside U.S.?) to change to the International shopping cart. Click on the update button and this will show you your cost to ship your order via standard shipping, if you want to ship your order Priority or Next Day Air Service (U.S. orders only), these options are available after you enter your payment information.

Q. Are your products used or refurbished?

A. New! All our products are new only. We do not sell any used or refurbished products.

Q. Do you offer next day air service?

A. Yes we do, the shopping cart is set up to accept this and other services. If you call in your order before 11:00 AM Eastern Standard Time you can guarantee next day air delivery, thru the shopping cart it would depend on the time of day the order is received.

Q. Do you ship internationally?

A. Yes we do, the shopping cart is set up to accept this and other services, but occasionally extra charges are required due to special shipping requirements and location of delivery. Please note shipping costs do not include any customs duty, tax or tariffs you may incur in your country. We do not have any customs, tax or tariff information, you should inquire within your country for this information. All website prices are in US dollars.

Q. When Will My Order Ship?

A. Weekdays: All in stock items are processed for shipping within 24 - 48 business hours.
   Weekends:
Orders placed on Saturday,  Sunday or Holidays will process the next business day.

Q. How do you ship?

A. Primarily United States Postal Service and UPS.

Priority Mail Service
: Typically arrives in 2 to 3 business days.
Please allow one extra day for orders shipped to Hawaii and Alaska addresses.

First Class Mail: 3 to 7 days

Parcel Post: up to 10 days

UPS: 2 to 7 days

Q. Do you accept returns?

A. We have a No Risk return policy, all returns within thirty days of purchase can be exchanged or refunded. Product must be unused and in resalable condition in it's original packaging. All our products are 100% satisfaction guaranteed and are thoroughly inspected to ensure that the highest quality product has been shipped to you. If you should need to return an item; you should call us to confirm and receive a RA# when necessary. Return Policy

Q. Do you have a printed catalog?

A. No,  Sorry we do not have a printed catalog of our products. We have spent countless hours and exhaustive research into making our website and our products the very best available.

Q. Do you have an order minimum?

A. No there is currently no minimum order at our website. Please refer to our How to Order page when ordering by mail. It will give you all the details we need to complete your order.

Q. Do you charge tax?

A. No, we do not charge sales tax.

Q. I purchased an item from the website before and now its not there, why?

A. If you do not see an item or if the buy button is missing or disabled then it is either out of stock or no longer a stocking item. We constantly update our inventory, but it is possible an item might be out of stock.

Q. Do you have any payment methods besides credit card?

A. We accept PayPal, American Express, VISA, MasterCard and Discover credit cards.
We also accept ATM cards with a VISA or MasterCard logo.
Echeck through online check-out is available.
C.O.D. service is no longer available.


Q: I do not feel safe giving my credit card over the internet. Can I place my order on hold and send you my credit card information by phone or fax?

A: Our web site uses the highest standards of encryption software for internet security. If you still do not wish to submit your credit card information through our secure site, please call in your order to us with a list of items, description, quantity desired, and prices.

We recommend that you do not send your credit card number through regular e-mail, as it is not encrypted and may be viewed by a third party as it travels the internet.

Please do not cut and paste the shopping cart, as our Spam filter will prevent receipt of your email.

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